Beauty intern Lucy says: “This is by far the best hot cloth cleanser that I’ve used. Probably because it cleanses AND tones, plus the included cloth is more like a flannel. The balm turns to oil when warmed up in the hands and is then removed using said cloth that’s been dipped in hot water. The directions say to press it against the face, which apparently steams away the oil and any impurities. Then you dip the cloth in cold water and press it against the face again – this tones the face and closes the pores. It easily and gently removed the masses of eye makeup I insist on wearing on a daily basis and left my skin feeling super soft and thoroughly cleansed. I just wish it came with more than one cloth."